Love Property Management

Love PM faced the unique challenge of rapid growth from start-up. Unlike many companies that struggle with legacy systems, Jamie’s challenge was ensuring they had the right foundation from the beginning to support aggressive expansion plans.

The team had previously seen Blocks Online underutilised at another company and knew there was untapped potential. They needed a system that could not only handle their current portfolio but scale seamlessly as they doubled their client base.

“We also knew it hadn’t been used to its full potential previously, so we knew that with some training from Blocks Online, we could use this much better.”

Jamie implemented Blocks Online from launch, gradually adding modules as the business grew. The team started with core functionality and added credit control partway through their growth journey, with ticketing planned as the next addition.

“From starting with the core functionality, I think we added credit control probably halfway through and we’re now looking at adding ticketing as that looks really helpful. We’ve gone for Blocks Online because we thought it was the best and has the benefit that staff pick it up more quickly and more easily.

It’s been so user-friendly. As an example, a staff member that came to work with us two or three weeks ago and he’s already ticking off all of our health and safety issues. He’s literally been here a couple of weeks, he’s just 18 years old, and has never worked in property management before. He can immediately pick that up and work with it without any experience. Blocks Online basically talks you through that process.”

Blocks Online has enabled Love PM to achieve remarkable growth while maintaining operational efficiency. The platform has been fundamental to their ability to roughly double their client base in just 18 months. 

“The portal is very good for clients. So it’s actually winning us business because we’re promoting online and we just don’t spend as much time worrying about it because it’s so efficient. Could we have won as much business without this specific system? I reckon we’d be much lower than we are now because I think the system sells itself.”

The platform’s ease of use has eliminated resistance to change and reduced training time, allowing the team to focus on growth rather than system management.

“Blocks Online has the benefit that staff pick it up more quickly and more easily, so we’re not wasting time on training. We’re not wasting time getting things wrong. There’s none of this resistance to change because it’s intuitive and user-friendly.”

Jamie also appreciates the ongoing development of the platform, having seen significant improvements over his years of experience with the system.

“I used it in a company before and from that experience maybe 10 years ago, I can see how far it’s come and it’s nice to see they’re constantly improving and developing new products according to new regulations.”