Making Block Management Easier
Property Portal
More and more often Leaseholders are asking for information… and they want it electronically. Through the Property Portal they can choose to receive their demands via email, view their account online, report problems and share a noticeboard with other residents. And Property Managers can use it to publish updates to their leaseholders.
Also, for the Management Team / Directors within a block, there is further functionality available with the property portal that enables the Managing Agent to provide additional information to them, where relevant, to that which is shared with regular leaseholders.
WHY BLOCKS ONLINE?
You don’t need to pay for consultants or technical experts to get you up-and-running; simply sign-up and start to enter information about your properties … Within 48 hours you can be ready to go.
The Blocks Online system has been intuitively designed, there is no need for expensive training courses, simply sign-up for the service and off you go.
Since our block management software is in the cloud you can access it wherever you have an internet connection … which is almost everywhere! So if you are a managing agent with multiple branches, as long as they have internet connections, they can all access the software.
There is no need for you to worry about all of you critical business data. Blocks Online ensures that all of your data is fully backed-up to the cloud everyday …. so you don’t have to pay for lots of expensive technical equipment. And should a catastrophe happen to your office, you know that all of your data is safe.
Many of our competitors will make a charge when their software is upgraded, or encourage you to pay extra for the ‘new version’. At Blocks Online, all clients share a single code-set, which means that whenever new software is produced all clients start to use it, just like they do at Amazon or eBay.
With Blocks Online, there are no large up-front costs – You don’t have to pay for an expensive licence or lots of new technical kit. You can pay on a month-by-month basis and you only pay for the service that you use.
THE KEY FEATURES
MY ACCOUNT
Agent-branded portal
Leaseholders have 24 x 7 access to their account through the Portal, branded with your logo. And, if you wish, you can put a link on your web-site to the Portal to make access easier for your leaseholders.
Email demands
Leaseholders can choose to receive their demands via email and download any historic service charge or ground rent demand.
Contact details
Leaseholders have access to their agent’s contact details and can maintain their own mobile and telephone number contact details.
Up-to-date statement
Through the Portal, leaseholders can generate an up-to-date statement of their account.
Highlighted Features:
- Invoices and Payment Issued
- View Invoices & My Account Statement
MESSAGES
Provides an enhanced level of Leaseholder communication. There are 3 types of messages accessible:
Agents
Agent Messages are written by the Managing Agent for the leaseholders to see. Leaseholders cannot comment on Agent messages.
Posts *Managing Agent can decide whether to activate this feature
Posts can be made by leaseholders to discuss issues affecting the block. Leaseholders can comment on each other’s posts.
Tickets *Integration with the Ticket Module
Tickets are raised to address issues affecting the block, for example, a problem with CCTV cameras.
Highlighted Features:
- Block Noticeboard
- Report Post | Comments
REPORT A PROBLEM
Leaseholders can report a problem with their property at any time of the day or night. They no longer have to call their PM if there is an issue they wish to report.
* Integration with the Ticket Module
By taking the Ticket module, a new ticket will be created whenever a problem is reported. As work is undertaken on the ticket, members of staff have the option to post comments back to leaseholders. In this way, leaseholders are kept updated. on the actions you are taking.
Highlighted Features:
- Report a Problem
- * Ticket Visibility
OTHER FUNCTIONS
Documents
Leaseholders can view insurance policies, service charge accounts, house rules, AGM minutes and other similar documents that are published to them.
Receipt
Leaseholders can choose to have a receipt emailed to them whenever they make a payment.
Demands preferences
Leaseholders can choose to receive their demands via email or in printed form.
Directory
The directory shows leaseholder contact details. Leaseholders can choose to add themselves to the directory so that other leaseholders can view their details.
Highlighted Features:
- Leaseholder Directories
- Preferences
MANAGEMENT TEAM / DIRECTORS
Home Page
The Management Team / Directors within a block have their own designated Home Page on the Property Portal.
Messages
If the agent has the ticketing module enabled then the Management Team / Directors of a block will also have visibility of Tickets that have been specifically made available to them and not regular Leaseholders.
Documents
The agent is able to share specific documents, where relevant, with the Management Team / Directors of a block that are not shared with other regular Leaseholders.
Reporting
The agent has the flexibility to share a range of reports, where relevant, with the Management Team / Directors of a block that are not shared with other regular Leaseholders.
Ticketing?
The ticketing module is integrated with the Property Portal. When a user reports a problem a ticket is automatically created, ready for action by the PM. And the PM will receive an email notification when the problem is reported.
