Support Services

At Blocks Online we understand that there are a lot of activities to be undertaken when you run a block management company. So we offer a range of support services, as well as our block management software, to help reduce your workload and make things easier.

What other services does Blocks Online provide?

Blocks Online offers additional services designed to help support your business, including enhanced onboarding and dedicated system training helping clients get the most out of using Blocks Online and transition to the system as quickly as possible to maximise the benefits.

We understand that every business is unique, which is why we provide flexible services that can be tailored to meet your specific needs. From offering individual services to creating a fully customized package, Blocks Online ensures your business gets the support it needs to thrive.

All new clients are able to take advantage of our standard onboarding service which is free of charge and includes step-by-step guides and videos on how to get setup on the system including bulk upload tools to assist, plus an onboarding session with our support team.

Comprehensive Onboarding & Training

Experience a smooth transition to Blocks Online with our dedicated assistance and tailored training. Our team will review and upload your data, set up your account for optimal use, and deliver interactive, recorded sessions to help you and your team maximise the system’s benefits.

Enhanced Onboarding & Assistance
We offer an enhanced onboarding service where we will provide dedicated assistance and our support team will review and upload agreed data and information to a client’s account and make sure it gets set-up in the correct way for system use.

In addition, if you have been with Blocks Online for awhile we can also provide further dedicated assistance outside of our regular customer support.

The specific business requirements are discussed with the client and we will tailor a set of activities that we will undertake to enable the agreed work to be completed.

Please contact us for more details and pricing.
- Enhanced Onboarding
- Dedicated Assistance
- Data Upload Support
- Tailored Activities
- Pricing Upon Request
Dedicated System Training
While the Blocks Online system has been intuitively designed, is user friendly and has an extensive Knowledge Base which clients can access to answer their ‘how-to’ questions, we also offer dedicated system training to help clients get the most out of using Blocks Online and transition to the system as quickly as possible to maximise the benefits.

This is delivered by our system trainers using online screenshare tools enabling multiple attendees to join and interact and the sessions are recorded and a copy sent using a secure link to the client so that it can be downloaded by them and utilised for future reference as required.

We can tailor specific training sessions for the relevant system modules that a client has activated.

Please contact us for more details and pricing.
- Dedicated System Training
- Online Screenshare Tools
- Recorded Training Sessions
- Tailored Module Support
- Pricing Upon Request

Why consider using our support services?

Our support services are designed to reduce costs and streamline your administrative tasks. With integrated systems and flexible scalability, we provide a cost-efficient solution that grows with your business.

Our additional services are designed to help support your business and get the most out of using Blocks Online, including speeding up the process of transitioning to the system as quickly as possible to maximise the benefits for your business and the service you provide your clients.

Return on investment
Blocks Online Business Services are available to help clients maximise the use of their time which in turn enables them to maximise the return on investment they get from using the Blocks Online system.
Integrated & visible
When we provide our services we use the same system that you use. Therefore, through Blocks Online you can see what has been achieved by us to support your business.
Flexible for growth
As your business grows we can provide additional support to assist you, including activities to review and upload agreed data and information plus provide dedicated system training for your new employees or for additional modules you may activate.

Frequently Asked Questions

How can Blocks Online help your business?

We have a range of support services to help you, as well as our block management software in order to reduce your workload and allow you to focus on liaising with your customers and maintaining your blocks.

What other services do you provide?

How are our support services beneficial?

Our support services provide help for your business enabling you to save time and costs on utilising the Blocks Online system to the highest degree and increase your productivity.

How can I get in touch to find out more?

Our approachable and knowledgeable team are always on hand to answer any questions you may have. Please get in touch by filling in our online contact form or giving us a call on 020 3384 3418.

Get in touch today