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Ticketing

The ticketing module helps property managers effectively deal with their day-to-day workload including managing building works, maintenance and repair undertakings, liaising with suppliers and general activities relating to property management. .

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Residential Property Management

Effective Property Management

The Ticket module simplifies task management by allowing staff to track building works, financial tasks, and repairs in a centralized system. Tickets can include attachments, comments with timestamps, and service level reporting to ensure deadlines are met and tasks are clearly prioritized.

Integrated with the Property Portal, tickets automatically log leaseholder-reported issues and notify property managers via email. Leaseholders can receive tailored updates, and tickets can be reassigned for efficient task sharing. Published updates keep leaseholders informed, promoting transparency and streamlined communication.

Record & Track Tickets

Easily keep track of tasks with a shared to-do list accessible to all team members. An integrated audit log records actions with timestamps, ensuring transparency and accountability.

  • Tickets

    A ticket is any task or activity being performed by a member of staff. This can be an issue reported by a leaseholder, a routine health and safety investigation, the production of company accounts or a planned piece of maintenance work.

  • Shared Repository

    All tickets are stored in the cloud so all members of staff have access to information. You no longer have to wait for people to return to the office to know what is happening.

  • Audit Log

    Comments added to tickets keep a log of all actions being taken. Each comment is stamped with the user’s details as well as a timestamp, so everyone is aware of who has done what, and when.

  • Attachments

    Documents and photos can be attached to tickets to help clarify issues and provide more detailed explanation of works to be performed.

Focused Work

Efficiently allocate work to departments and assign tickets to specific staff members for clear task ownership. Email updates ensure everyone stays informed about ticket progress and any changes.

  • Diary Management

    Tickets provide staff with a clear list of work to be performed so that each day everyone knows what tasks are to be completed.

  • Ticket Assignment

    All tickets are assigned to a member of staff. Tickets can be re-assigned when, for example, work is shared between several people or to assist staff who may be busy or absent.

  • Email Updates

    When a ticket is updated, the block’s Property Manager, and the member of staff to whom the ticket is assigned, will receive an email update, so they are kept informed of everything that is happening.

  • Service Level Reporting

    All tickets are categorised by type and are given a priorty with an action date. It is clear what work needs to be done and when it should be performed. Service level reporting helps identify where there may be issues or works that are over-running.

Our trusted industry partnerships

We’re proudly partnered with industry-leading organisations such as The Property Institute and RICS (Royal Institution of Chartered Surveyors). These partnerships reflect our dedication to upholding the highest standards in the property sector, ensuring our solutions meet the professional needs of property managers and their clients.

Making Block Management Easier

Over 15 years of experience

Blocks Online was formed to offer a well needed solution for block management companies and managing agents.
  • 15 years of experience
  • Trusted software
  • Great support
  • Residential Property Management